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Technical Support Call

الصف الثالث الثانوي المدة 45 د محتوى كامل

درس «Technical Support Call» — Listening · IT vocabulary · troubleshooting — كتاب الوزارة English L1 G12.

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درس «Technical Support Call» — Listening · IT vocabulary · troubleshooting — كتاب الوزارة English L1 G12.

🇬🇧 English L1 · Unit 2 · The Power of Machines

Technical Support Call

Listening · IT vocabulary · troubleshooting

📖 Lesson 8

⏱ ~45 min

📚 Ministry G12

🎯

أهداف الدرس — كتاب الوزارة

✓يفهم حوار الدعم الفني ومشكلة الطابعة offline
✓يتعرف مفردات: drivers, troubleshoot, urgency, right-click
✓يجيب T/F على تفاصيل المكالمة

📗

نظرة عامة — كتاب الوزارة

Technical Support Call

💡

Think and discuss in pairs

Exercise 1

1. Answer the following questions.

1 Have you ever had a problem with a printer or another device? What did you do to fix it?

2 What do you think a technician might ask when helping someone fix a computer or a printer problem?

🎧

Listening

Exercise 2

2. Listen to the audio track. Then, in pairs, guess the meanings of the following words.

Ministry word bank urgency · offline · right-click · drivers · troubleshoot

Exercise 3

3. Listen to the audio track again. Then, answer the following questions.

1 What's the name of the customer?

2 What is the customer's problem?

3 Why does she urgently need to fix the problem?

4 What should the customer do to prevent the same problem in the future?

5 What does the technician suggest at the end?

📚

Vocabulary

Exercise 5

5. Match each word in column A to their definitions in column B.

Column A drivers · version · right-click · troubleshoot · urgency · cables · offline

1. drivers

2. version

3. right-click

4. troubleshoot

5. urgency

6. cables

7. offline

Exercise 6

6. Read the sentences. Listen to the audio again if necessary. Choose the correct word from the box to complete each sentence.

updatedofflinetroubleshooturgencydriverstechnician

1The manager asked us to finish the report withbecause the client was waiting.

2The computer will not work if the correctare not installed.

3The IT team is trying tothe network problem.

4The website wasyesterday for maintenance.

5The software needs to beto the latest version.

6We called ato repair the broken printer.

🎭

Role-Play

📚

Key vocabulary — listen & review

offline

not connected to the network

The printer showed as offline.

drivers

software that runs devices

Download the latest printer drivers.

troubleshoot

fix problems step by step

Let's troubleshoot the connection.

right-click

press the right mouse button

Right-click the printer icon.

urgency

need for rapid action

She needed the report with urgency.

technician

IT support professional

The technician guided her through the fix.

⚠️

Ministry tips & common mistakes

💡 Tip

Support calls — Greet → identify problem → step-by-step fix → close politely.

💡 Tip

Listening — Note customer name, cause, and prevention advice for T/F items.

🎮

استكشف — Interactive lab

🗺️

Concept map

flowchart TB
 HI["Greet"] --> PROB["Problem"]
 PROB --> FIX["Troubleshoot"]
 FIX --> DRV["Drivers update"]

📝

اختبر — Quiz

Quiz

0 / 6

Offline means:

Drivers in IT are:

Fix problems step by step

Right-click means:

The printer showed as:

Importance requiring rapid action

➡️

الدرس التالي

🔗

Next: The Role of machines

📖

الدرس التالي The Role of machines

ابدأ ←

Technical Support Call

Customer

Technician

Quiz

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